(Notification) On Handling Customers’ Personal Information
We observe the following guidelines when handling customers’ personal information
1. Purpose of Use
Personal information provided to us will be kept confidential. We will not use it for any purposes other than those described below.
- For the manufacturing or shipping of ordered goods.
- For the billing of charges to payment agencies and government agencies such as prefectural governments, city governments, and the Ministry of Health, Labour and Welfare
- For coordination with outside companies involved in the manufacturing, shipping, etc. of ordered goods.
- When seeking the advice or consultation of outside doctors, physical therapists, occupational therapists, etc. to aid in the manufacturing of welfare equipment.
- When providing explanations to family members.
- When giving instructions on products, after-sales service, and changes in service policies.
- When business operators need to share customers’ personal information at committee meetings or with operators of other services used by the customer in order to ensure the smooth execution of in-home services administered to users in accordance with the stipulations of the Long-Term Care Insurance Act.
- When it is deemed necessary to disclose certain secrets learned about the user and/or his/her family to in-home nursing support providers or service providers so that they may devise appropriate in-home service plans. Confidential information will be divulged only to the extent deemed necessary for providing care (or care prevention) services
- For providing information on various seminars, exhibitions, etc.
- In order to contact people who want to take a tour of the company.
- To respond to various inquiries on the home page or send documents to people who request them.
- For the conducting of surveys and campaigns, the compiling of results into data, analysis and statistical processing.
- For the sending of rewards and/or prizes won in surveys.
2. Providing or sharing personal information with third parties
As a rule, we will neither disclose nor share personal information to third parties.
However, in the following cases, we reserve the right to disclose personal information:
- When legally required to do so.
- When it is necessary to do so for the protection of the life, welfare or property of a person, and it is difficult to obtain the permission of that person.
- When it is necessary to do so in order to cooperate with an organization from the national government, a local
3. Delegating the handling of personal information
There are cases where it becomes necessary for us to delegate and accept the transfer of customers’ personal information to and from welfare equipment suppliers and other business operators, only to the extent necessary to achieve the purpose of use. When making such delegations, we will take the appropriate measures, such as concluding non-disclosure agreements with the parties to whom these tasks are delegated. When handling customers' personal information provided to and held by us, we will keep it confidential, and will not use it for any purposes other than for those described in “1. Purpose of Use” above.
4. Fields to fill in
There are cases in which it becomes necessary for us to delegate the handling of customers’ personal information to business operators for the purpose of purchasing welfare equipment. Such delegations will be made only to the extent that it is necessary for the achievement of usage goals. When making such delegations, we will take the appropriate measures, such as concluding non-disclosure agreements with the parties to whom these tasks are delegated.
Note:) In order to ensure that we correctly understand customers’ requests, we may record conversations.
5. Security measures
We take the following security measures to protect personal information:
- We have internal rules and regulations in place and review them on a regular basis.
- Each of our departments regularly inspects its handling of personal information and has it audited by other departments.
- Matters relating to confidentiality have been incorporated in our Office Rules to ensure that our employees are well aware of them. We also conduct employee training on a regular basis.
- We install anti-virus software on all computers that are externally connected to use the Internet or email for business purposes. By configuring automatic updates, we also update definition files and apply security patches to prevent computer viruses.
6. Use of cookies on our website
Cookies are small files that are sent by web servers to your browser, and they may be stored on your computer. Cookies can identify the computer that you use, but cannot identify you. You can set your browser to refuse cookies or to alert you when you receive cookies. If you refuse cookies, you may not be able to use some or all of the services that we provide on our website.
- How we collect and handle personal information
We may use cookies or similar technologies to collect information about your browsing history and service usage history on our website. We may use such information in combination with data about your company, position, contact information, etc. that you provide to us, and/or your usage history of various services, in which case we will use your personal information in accordance with the document titled “On Handling Customers' Personal Information.
- Purpose of use
We may use such information for the following purposes:
- To improve the performance of our website or to enhance or improve the products and services that we provide; and
- To customize the look of our website to suit your usage, or to provide information that interests you or matches your interests on the website.
7.
Customers can exercise their rights to request disclosure, revision, deletion, suspension of use, or the notification of usage purposes concerning the personal information we have acquired directly from them. Please inquire with the “Office for inquiries concerning personal information.” Contact information is given below. Regarding disclosures, we ask customers to bear the costs of copying costs, etc.
Pacific Supply Co., Ltd.
Kazuyuki Hasada
Protector of Personal Information
Chief Privacy Officer
[Office for Inquiries Concerning Personal Information]
Tel: +91-72-875-8000 (M-F 9:00 – 17:30)
Pacific Supply Co., Ltd.
General Affairs Department
（告知函） 关于客户个人信息的处理
本公司对客户个人信息的处理如下。
1. 个人信息的使用目的
本公司对您提供的个人信息予以保密，不会用于以下目的外的其他目的。
- 本公司生产和配送订购品
- 本公司对厚生劳动省或都道府县等相关行政机构等或支付机构的请款事务
- 与订购品的生产和配送等相关的外部相关商家等的合作
- 在福祉辅助器具的生产等过程中，向外部医生、物理治疗师、职业治疗师等征求意见或建议时
- 向您的家属等进行说明
- 商品介绍或服务规范变更、售后服务等的介绍
- 商家依据护理保险法相关法令，为了对用户顺利开展居家服务，需要在工作人员会议等中或与用户使用的其他服务商家等共享信息时
- 居家护理支援商家在制定居家服务计划时，在提供护理（护理预防）服务所需的范围内，对商家或服务从业人员披露已知晓的用户或其家属的秘密时
- 各种研讨会、展示会等相关介绍
- 与希望参观公司者进行联系
- 对通过主页等渠道的各种咨询的答复以及向索取资料者发送资料
- 实施问卷调查和宣传活动，以及结果的数据化、分析及统计处理
- 对参与问卷调查等的酬谢、奖品等的发送
2. 向第三方提供和共同使用个人信息
本公司原则上不会对第三方披露您所提供的个人信息，也不会与第三方共同使用。
但是，下列情况时可披露个人信息。
- 有法可依时
- 为保护人身和财产安全所需，且难以取得本人同意时
- 需要对国家机构或地方公共团体或受其委托者执行法定事务给予配合时。
3. 委托和受委托处理个人信息
本公司在实现使用目的所需要的范围内，可能会委托福祉辅助器具供应商等或受其委托处理客户个人信息。实施委托前，将通过签订个人信息保密协议等方式对受委托方进行适当的监督。
另外，在受委托过程中，对委托方提供的客户个人信息也会进行保密处理，不会用于上述“1．个人信息的使用目的”以外的用途。
4. 个人信息的获取项目
订购单等的各项目均为必填项目。如有空缺，可能将无法提供适当的服务等，敬请知悉。
（注）为正确掌握客户的需求内容等信息，本公司可能会对通话内容进行录音。
5. 安全管理措施
本公司为了保护个人信息和安全管理，采取以下事项等措施。
- 建立内部规程，并定期进行评审。
- 在个人信息的处理方面，本部门定期进行检查并由其他部门进行审核。
- 将保密相关事项写进就业规定，进行宣贯，并定期进行员工教育.
- 对出于业务需要通过互联网、电子邮件等方式对外连接的所有电脑安装防病毒软件再设置自动更新，进行定义文件的更新和安全补丁应用，预防感染病毒。
6. 关于在本公司网站中使用Cookie
Cookie是由网络服务器发送至客户浏览器的小文件，可能会储存在客户的计算机中。通过Cookie可识别客户使用的计算机而非客户个人。
客户可通过浏览器设置来拒绝接收Cookie或在收到Cookie时显示警告。如果拒绝接收Cookie，可能无法使用本公司网站提供的部分或全部服务。
- 获取和处理方法
本公司可能会使用Cookie及类似技术，收集本公司网站中的客户浏览情况和服务使用情况等信息。可能会将这些信息与客户向本公司提供的名片信息、各种服务的使用记录组合在一起，作为客户的个人信息进行使用。在这种情况下，也将按照“关于客户个人信息的处理”进行客户个人信息的处理。
- 使用目的
这些信息可能会用于以下目的。
- 为了改善本公司运营网站的性能，或者提升或改善本公司向客户提供的产品和服务
- 为了在本公司运营的网站中，根据各客户的使用情况定制显示，或提供客户感兴趣和关注的信息
7.
关于从您本人直接获取的个人信息，您本人可行使请求披露、更正、删除、停用、通知使用目的等权利。请向下列【个人信息相关咨询窗口】咨询。披露相关的复印费等实际费用由您自行承担。
帕西菲克莎普来株式会社
个人信息保护管理者
专务取缔役 羽佐田 和之
[个人信息相关咨询窗口]