Aim at 100% satisfaction from our customers
We acquire international quality management system, ISO9001 certification in whole Kawamura Group. We raise quality of employees, products and service and try to satisfy our customer 100%.
Adequate Personal Information Management
We take charge of important personal information which belongs to our customers when we manufacture and sell prostheses, orthoses and/or assistive devices. Following to our own policy to protect the personal information and the internal guideline, we handle and protect the personal information appropriately and continuously.
Strengthen customer relations
We introduce customer management system named “Gishitem”. We can fulfill both improving Q.O.L. of employees such as cutting down on overtime work and customer satisfaction such as quick response to their requests with this system.
Sense of security for our customer
We want to meet customer’s expectation, “I want to live comfortably and safely”. We receive emergency maintenance requests or inquiry call even on Saturdays, Sundays and National holidays at our “Head office” and “Technical center Kobo Tenma” and “Tokyo office”.
For secure usage of our products
We try to produce an intelligible handling manual to use our products safely and securely, and provide latest information on our website.
No.1 after-sales service
We keep providing value by supporting our customer strongly with cooperating among our sales, production line and marketing department to maintain our customer’s life safe and secure in future.
Secure and relief for our customers
